Trust & Safety Contact

Last Updated: May 5, 2026

Chatalystar runs four operational trust inboxes. Each one routes into the same triage queue but has a different audience, intake template, and response SLA. Sending to the right inbox is the single biggest thing you can do to shorten our response time.

Need to remove a specific URL? Most reporters should use the public web form rather than email — it asks for the exact fields the triage queue needs and issues a tracking reference on submission. Open the report form →

report@chatalystar.com

Public reports of harm

report@

Use this inbox for

Anyone — fans, third parties, subjects of content — reporting platform-policy violations on a specific URL or profile.

Do not send here

Copyright / trademark takedown notices → dmca@chatalystar.com
Subpoenas, preservation requests, court orders → le@chatalystar.com
General account / billing / membership questions → support@chatalystar.com

Acknowledgment SLA

Within minutes (auto-acknowledgment with tracking reference)

First-action SLA

Within 24 hours

What to send

Direct URL of the content or profile being reported.
Short factual description of what policy you believe was violated.
Your relationship to the content (subject, parent / guardian, rights holder, third party).
Optional: screenshots, archive links, or other supporting evidence.

trust@chatalystar.com

Trust officer & policy escalations

trust@

Use this inbox for

Counsel, regulators, journalists, NGOs, and platform partners with policy / process / governance questions. Trust-officer escalations from operators also land here.

Do not send here

Time-critical reports of specific harmful content → report@chatalystar.com
Subpoenas / law-enforcement requests → le@chatalystar.com
Copyright / trademark takedowns → dmca@chatalystar.com

Acknowledgment SLA

Within 1 business day

First-action SLA

Substantive reply within 5 business days

What to send

Identify yourself and (if applicable) the organization you represent.
State the policy / process / governance question.
Reference any specific content URL, tracking reference, or prior correspondence.

dmca@chatalystar.com

dmca@

Use this inbox for

Rights holders (or their authorized agents) submitting a properly formed DMCA notification or trademark takedown request.

Do not send here

Non-consensual intimate imagery / impersonation reports → report@chatalystar.com
Subpoenas → le@chatalystar.com

Acknowledgment SLA

Within 1 business day

First-action SLA

Within 24 hours of a properly formed notice

What to send

All elements required by 17 U.S.C. § 512(c)(3): identification of the copyrighted work, identification of the infringing material with a URL, your contact information, the statutory good-faith and accuracy statements, and your physical or electronic signature.
See our full DMCA procedure on our DMCA policy page.

le@chatalystar.com

Law enforcement & legal process

le@

Use this inbox for

Law enforcement officers, prosecutors, and counsel submitting subpoenas, preservation requests, search warrants, court orders, MLAT requests, or emergency-disclosure requests.

Do not send here

Public reports of harm → report@chatalystar.com
Copyright / trademark notices → dmca@chatalystar.com

Acknowledgment SLA

Automated acknowledgment within 2 hours, 24 hours / 7 days a week

First-action SLA

Substantive response per legal-process timeline; emergency requests prioritised

What to send

Send from an official government / agency / law-firm domain. Personal email addresses are routed to public-report triage and significantly delay processing.
Attach the signed legal process as a PDF. Identify the issuing agency, case / docket number, and the requesting officer with a callback number for verification.
Specify the data category sought, the time window, and the legal basis. See our Law-enforcement liaison page for the full submission guide and retention windows.

Other addresses you may need

support@chatalystar.com — account questions, billing disputes, appeals of moderation actions. Not monitored for trust & safety reports.
2257@chatalystar.com — § 2257 records-inspection requests under U.S. federal recordkeeping law. See our 2257 Compliance Statement.
privacy@chatalystar.com — GDPR / CCPA data-subject access, deletion, and portability requests. See our Privacy Policy.

How responses work

Every inbound message is converted into a tracking reference of the form TR-YYYYMMDD-XXXXXX and routed into the same triage queue used by the public report form.
Auto-acknowledgments confirm receipt and the tracking reference. They are not a substantive response and do not waive any objections.
Substantive responses are sent from a human Trust & Safety operator with the same tracking reference in the subject line. Always reply on the existing thread so we can correlate.
Sending the same request to multiple inboxes does not speed it up — duplicate routing wastes triage capacity. Pick the one correct inbox and wait for the auto-acknowledgment.

Back to Home

Trust & Safety Contact

Last Updated: May 5, 2026

report@chatalystar.com

Public reports of harm

report@

Use this inbox for

Anyone — fans, third parties, subjects of content — reporting platform-policy violations on a specific URL or profile.

Do not send here

Copyright / trademark takedown notices → dmca@chatalystar.com
Subpoenas, preservation requests, court orders → le@chatalystar.com
General account / billing / membership questions → support@chatalystar.com

Acknowledgment SLA

Within minutes (auto-acknowledgment with tracking reference)

First-action SLA

Within 24 hours

What to send

Direct URL of the content or profile being reported.
Short factual description of what policy you believe was violated.
Your relationship to the content (subject, parent / guardian, rights holder, third party).
Optional: screenshots, archive links, or other supporting evidence.

trust@chatalystar.com

Trust officer & policy escalations

trust@

Use this inbox for

Counsel, regulators, journalists, NGOs, and platform partners with policy / process / governance questions. Trust-officer escalations from operators also land here.

Do not send here

Time-critical reports of specific harmful content → report@chatalystar.com
Subpoenas / law-enforcement requests → le@chatalystar.com
Copyright / trademark takedowns → dmca@chatalystar.com

Acknowledgment SLA

Within 1 business day

First-action SLA

Substantive reply within 5 business days

What to send

Identify yourself and (if applicable) the organization you represent.
State the policy / process / governance question.
Reference any specific content URL, tracking reference, or prior correspondence.

dmca@chatalystar.com

dmca@

Use this inbox for

Rights holders (or their authorized agents) submitting a properly formed DMCA notification or trademark takedown request.

Do not send here

Non-consensual intimate imagery / impersonation reports → report@chatalystar.com
Subpoenas → le@chatalystar.com

Acknowledgment SLA

Within 1 business day

First-action SLA

Within 24 hours of a properly formed notice

What to send

All elements required by 17 U.S.C. § 512(c)(3): identification of the copyrighted work, identification of the infringing material with a URL, your contact information, the statutory good-faith and accuracy statements, and your physical or electronic signature.
See our full DMCA procedure on our DMCA policy page.

le@chatalystar.com

Law enforcement & legal process

le@

Use this inbox for

Law enforcement officers, prosecutors, and counsel submitting subpoenas, preservation requests, search warrants, court orders, MLAT requests, or emergency-disclosure requests.

Do not send here

Public reports of harm → report@chatalystar.com
Copyright / trademark notices → dmca@chatalystar.com

Acknowledgment SLA

Automated acknowledgment within 2 hours, 24 hours / 7 days a week

First-action SLA

Substantive response per legal-process timeline; emergency requests prioritised

What to send

Send from an official government / agency / law-firm domain. Personal email addresses are routed to public-report triage and significantly delay processing.
Attach the signed legal process as a PDF. Identify the issuing agency, case / docket number, and the requesting officer with a callback number for verification.
Specify the data category sought, the time window, and the legal basis. See our Law-enforcement liaison page for the full submission guide and retention windows.

Other addresses you may need

support@chatalystar.com — account questions, billing disputes, appeals of moderation actions. Not monitored for trust & safety reports.
2257@chatalystar.com — § 2257 records-inspection requests under U.S. federal recordkeeping law. See our 2257 Compliance Statement.
privacy@chatalystar.com — GDPR / CCPA data-subject access, deletion, and portability requests. See our Privacy Policy.

How responses work

Every inbound message is converted into a tracking reference of the form TR-YYYYMMDD-XXXXXX and routed into the same triage queue used by the public report form.
Auto-acknowledgments confirm receipt and the tracking reference. They are not a substantive response and do not waive any objections.
Substantive responses are sent from a human Trust & Safety operator with the same tracking reference in the subject line. Always reply on the existing thread so we can correlate.
Sending the same request to multiple inboxes does not speed it up — duplicate routing wastes triage capacity. Pick the one correct inbox and wait for the auto-acknowledgment.