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Last Updated: May 5, 2026
Chatalystar runs four operational trust inboxes. Each one routes into the same triage queue but has a different audience, intake template, and response SLA. Sending to the right inbox is the single biggest thing you can do to shorten our response time.
Need to remove a specific URL? Most reporters should use the public web form rather than email — it asks for the exact fields the triage queue needs and issues a tracking reference on submission. Open the report form →
Public reports of harm
Anyone — fans, third parties, subjects of content — reporting platform-policy violations on a specific URL or profile.
Within minutes (auto-acknowledgment with tracking reference)
Within 24 hours
Trust officer & policy escalations
Counsel, regulators, journalists, NGOs, and platform partners with policy / process / governance questions. Trust-officer escalations from operators also land here.
Within 1 business day
Substantive reply within 5 business days
Copyright (DMCA) & trademark takedowns
Rights holders (or their authorized agents) submitting a properly formed DMCA notification or trademark takedown request.
Within 1 business day
Within 24 hours of a properly formed notice
Law enforcement & legal process
Law enforcement officers, prosecutors, and counsel submitting subpoenas, preservation requests, search warrants, court orders, MLAT requests, or emergency-disclosure requests.
Automated acknowledgment within 2 hours, 24 hours / 7 days a week
Substantive response per legal-process timeline; emergency requests prioritised
TR-YYYYMMDD-XXXXXX and routed into the same triage queue used by the public report form.