Law Enforcement Liaison

Last Updated: May 5, 2026

Chatalystar cooperates with valid legal process. This page is the public-facing guide for law-enforcement officers, prosecutors, and counsel. It covers the submission channel, what we preserve and for how long, and our response timelines. An internal SOP backs this guidance for our operators.

Emergency disclosure (imminent risk to life)

For a credible, imminent risk to life or of serious bodily injury, email le@chatalystar.com with the subject line EMERGENCY DISCLOSURE REQUEST. The inbox is auto-acknowledged within 2 hours, 24/7. State the nature of the emergency, the user account or content URL, the data category needed, and a callback number for verification.

1. How to submit legal process

Primary channel

Email le@chatalystar.com from an official government, agency, or law-firm domain. Personal email addresses are routed to the public-report queue and significantly delay processing.

What to include

The signed legal process (subpoena, preservation request, search warrant, court order, MLAT request, or emergency-disclosure request) attached as a PDF.
The issuing agency, case / docket number, and the requesting officer with a callback number for verification.
The data category sought (see the retention table below) and the time window. Overbroad requests are narrowed in correspondence before production.
The specific account, username, email, content URL, or wallet address that the request relates to. Requests that name only an IP address require us to do an additional records search and add latency.
The legal basis (statute, treaty, or court order). For non-U.S. process, identify the MLAT or letter rogatory framework being relied on.
A non-disclosure / sealing instruction if one applies, so we know not to notify the affected user.

Service of physical process

For service of physical process or subpoenas requiring registered-agent delivery, contact le@chatalystar.com in advance and we will provide the registered-agent address for Chatalystar Inc. We do not accept service via direct messages, social media, or general support channels.

2. Response timelines

Acknowledgment

Automated acknowledgment with tracking reference within 2 hours, 24 hours / 7 days a week. The acknowledgment confirms receipt only and is not a substantive response.

Preservation requests

Acted on within 24 hours of receipt of a properly formed request. Default preservation window is 90 days, extendable in 90-day increments on request.

Subpoenas / production orders

Substantive response within the deadline stated on the face of the process, or within 21 calendar days, whichever is later. Counsel will reach out earlier if scope clarification is needed.

Emergency disclosure

Triaged immediately on receipt. Substantive engagement target is 1 hour from acknowledgment for credible imminent-risk requests.

3. Data retention windows

Chatalystar retains the following categories of data on the timelines below. A timely preservation request can extend retention beyond these windows. Records that exist on the date a preservation request is acknowledged will not be retroactively deleted while the preservation is in force.

Data category	Retention window	Notes
Account registration data	Lifetime of the account + 90 days after closure	Username, email, account-creation timestamp, registration IP, account-status history.
Login / session metadata	180 days rolling	Session start / end timestamps, source IP, user-agent string, failed-login attempts.
Veriff identity verification (creators)	Lifetime of the creator account + statutory § 2257 retention window	Verification result, document type, redacted identity attributes, verification timestamp. Original identity documents are not stored on Chatalystar infrastructure beyond the Veriff session per their DPA.
Vault session attestations & upload chain-of-custody	Lifetime of the underlying content + 7 years	EIP-712 typed-payload signature, wallet address, content hash, HMAC chain entry, upload timestamp, EXIF metadata. Tamper-evident; auditable.
Direct messages & chat content	Lifetime of the account or until user-initiated deletion	Subject to user-initiated deletion under our Privacy Policy. Preservation requests freeze deletion for the duration of the preservation window.
Payment & payout records	7 years (KYC / AML / tax obligation)	Transaction id, amount, counterparty, timestamp. Card primary account numbers are tokenised by the processor; we do not retain raw PANs.
Triage queue & moderation history	Lifetime of the related content + 2 years	Tracking reference, action history, operator id, decision outcome, evidence snapshots.
Sightengine moderation results	Lifetime of the underlying content	Per-upload classifier scores, flags, model version, timestamp.

Retention windows reflect Chatalystar's standing operating practice and may be shortened where required by GDPR, CCPA, or other applicable law. Statutory recordkeeping obligations (notably 18 U.S.C. § 2257 and AML / KYC) override shorter windows where applicable.

4. Scope & what we will not do

We produce only what is required by the legal process and what actually exists in our systems. We do not infer, fabricate, or extrapolate user data.
We do not provide content of communications absent a search warrant supported by probable cause issued by a U.S. court of competent jurisdiction (or equivalent foreign process via MLAT).
We do not provide direct backend access, real-time interception capability, or any form of bulk customer-data export.
We notify users about legal process affecting their account unless the process is sealed, accompanied by a non-disclosure order, or involves a credible threat to life or to a child.
We charge cost-recovery fees for compliance with subpoenas to the extent permitted by 18 U.S.C. § 2706 and analogous statutes; fees are waived for emergency-disclosure requests and for child-safety investigations.

5. For counsel and regulators

For policy or process questions that are not tied to a specific investigation — DSA / AVMSD / OSA implementation, transparency-report queries, CSAM hash-matching cooperation, or government-affairs outreach — please use trust@chatalystar.com instead. Our systemic-risk assessment and Trust & Safety overview are the canonical references for the platform's posture.

This page is published in good faith and is being prepared for counsel review before formal publication. Nothing on this page constitutes legal advice or a waiver of any right or objection. Substantive responses to legal process are made on a per-request basis and may differ from the timelines stated above where the underlying facts require it.

Back to Home